Question 1

Is my sign okay to hang outside?

Accepted Answer

There is *NO* wood product that can withstand permanent exterior application, it is just a question of how long will it last. In the case of a sign we built for you, it is wholly intended for interior display only. That said, here's the deal with exterior applications. The signs can be  used outside, but we don't recommend permanent outdoor installation  without some treatment.

Definitely start with thorough weatherproofing, and expect to repeat the process with a cadence that matches the vagaries of your area's meteorological patterns. Behr Premium Transparent Waterproofing Wood Finish from Home Depot is the highest rated clear sealant according to Consumer Reports, but  all sealers are an annual commitment at best. If you can get your hands on some marine-grade polyurethane, that's superior to OTC products. Bottom line: even coats, 100% coverage, with special attention to the edges and joins where moisture can stand and permeate.

Many of our customers display their signs outdoors, and the  ones who have had the best success take time to ensure 360° coverage  with a good exterior grade protectant - preferably a UV resistant  version as well, brush-on is preferred to spray. In fact, if it was mine  to do, I'd choose from this order of options: flood coat, brush-on,  spray-on (or I'd order one of our acrylic versions). Additional expense, but time and resources well spent to protect  your investment.

Question 2

What are the signs made of?

Accepted Answer

All signs are built from commercially available construction grade plywood. For signs 26"W and smaller, both layers are 5mm thick for an overall thickness of 3/8". Signs 32" and larger have an 11/32" backboard with 5mm facing elements, for an overall thickness  of 9/16".

Question 3

How do I check the status of my order?

Accepted Answer

We don't offer workflow tracking, but once your package is shipped, you will receive a shipping confirmation email that contains your tracking number. Please don't send us messages asking for updates - we won't respond to them.

Question 4

I made a mistake on my order, can I cancel?

Accepted Answer

You may cancel at any time prior to the order going to design. Once your sign has been proofed, a cancellation will incur a 25% charge; if it has been approved and gone to production, cancellations are subject to a 50% charge.

Question 5

My sign arrived with a letter broken or a component missing. What's next?

Accepted Answer

About one of every hundred or so signs has a letter or two pop off in transit - typically some combination of temperature/humidity fluctuations and the nature of how boxes are handled by parcel carriers of all colors and stripes. Occasionally we miss sending a stand set as well. Just let us know and we'll get those right out to you - with a placement jig if relevant.

Question 6

Are your products made in the USA?

Accepted Answer

Everything is designed, cut, and assembled in WA state. We source our components from local stores and online wholesalers, the provenance of which are as often from abroad as not.

Question 7

What is your return policy?

Accepted Answer

Our products are almost always highly personalized. If you ordered one of the few offerings in our store that are not, we will accept a return of undamaged merchandise (you cover return freight) and will refund 75% of the purchase price thereupon. For everything else (customized orders) where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you.
Item includes a spelling error made by 360 Promotion that was NOT present in the approved proof.
Item had incorrect customization features NOT present in the approved proof.
Important: Customer typos or incorrect order options that make it through the proofing process disqualify the product from being replaced or refunded. Read that again: ANY item that matches an approved proof cannot be returned, will not be replaced gratis, and will not be refunded. If a proof was not approved due to lack of communication from the buyer, we will not accept a return nor make a refund or pro bono replacement. We have no use for returned customized items; do with them as you wish.

Question 8

What kind of packaging do you use?

Accepted Answer

We source our boxes and shipping material from a major commercial supplier. You will never receive a sign in a used box or - heaven forfend - a pizza box, as we've seen from one of our many ripoff scam sites.

Question 9

I ordered / was gifted a sign from somewhere else and it looks like garbage - can you help?

Accepted Answer

We're well aware of the copycats out there, and the racket they're running on the public. From not sending (not being able to send) proofs to having the finished product look like a primate with Parkinson's assembled it, we have seen some abominations. Contact us and we'll try to work with you on a case by case basis.

FAQ

Frequently asked questions