FAQ

There is *NO* wood product that can withstand permanent exterior application, it is just a question of how long will it last. In the case of a sign we built for you, it is wholly intended for interior display only. That said, here's the deal with exterior applications. The signs can be used outside, but we don't recommend permanent outdoor installation without some treatment. Definitely start with thorough weatherproofing, and expect to repeat the process with a cadence that matches the vagaries of your area's meteorological patterns. Behr Premium Transparent Waterproofing Wood Finish from Home Depot is the highest rated clear sealant according to Consumer Reports, but all sealers are an annual commitment at best. If you can get your hands on some marine-grade polyurethane, that's superior to OTC products. Bottom line: even coats, 100% coverage, with special attention to the edges and joins where moisture can stand and permeate. Many of our customers display their signs outdoors, and the ones who have had the best success take time to ensure 360° coverage with a good exterior grade protectant - preferably a UV resistant version as well, brush-on is preferred to spray. In fact, if it was mine to do, I'd choose from this order of options: flood coat, brush-on, spray-on (or I'd order one of our acrylic versions). Additional expense, but time and resources well spent to protect your investment.

All signs are built from commercially available construction grade plywood. For signs 26"W and smaller, both layers are 5mm thick for an overall thickness of 3/8". Signs 32" and larger have an 11/32" backboard with 5mm facing elements, for an overall thickness of 9/16".

We don't offer workflow tracking, but once your package is shipped, you will receive a shipping confirmation email that contains your tracking number. Please don't send us messages asking for updates - we won't respond to them.

You may cancel at any time prior to the order going to design. Once your sign has been proofed, a cancellation will incur a 25% charge; if it has been approved and gone to production, cancellations are subject to a 50% charge.

About one of every hundred or so signs has a letter or two pop off in transit - typically some combination of temperature/humidity fluctuations and the nature of how boxes are handled by parcel carriers of all colors and stripes. Occasionally we miss sending a stand set as well. Just let us know and we'll get those right out to you - with a placement jig if relevant.

Everything is designed, cut, and assembled in WA state. We source our components from local stores and online wholesalers, the provenance of which are as often from abroad as not.

Our products are almost always highly personalized. If you ordered one of the few offerings in our store that are not, we will accept a return of undamaged merchandise (you cover return freight) and will refund 75% of the purchase price thereupon. For everything else (customized orders) where errors were made due to the reasons listed below, we will make the necessary corrections and reship your original order at no charge to you. Item includes a spelling error made by 360 Promotion that was NOT present in the approved proof. Item had incorrect customization features NOT present in the approved proof. Important: Customer typos or incorrect order options that make it through the proofing process disqualify the product from being replaced or refunded. Read that again: ANY item that matches an approved proof cannot be returned, will not be replaced gratis, and will not be refunded. If a proof was not approved due to lack of communication from the buyer, we will not accept a return nor make a refund or pro bono replacement. We have no use for returned customized items; do with them as you wish.

We source our boxes and shipping material from a major commercial supplier. You will never receive a sign in a used box or - heaven forfend - a pizza box, as we've seen from one of our many ripoff scam sites.

We're well aware of the copycats out there, and the racket they're running on the public. From not sending (not being able to send) proofs to having the finished product look like a primate with Parkinson's assembled it, we have seen some abominations. Contact us and we'll try to work with you on a case by case basis.

Yep. In the Park Sign game on Etsy and out here in the real world, we were the first to do so and are still one of the only to offer production previews. Please note that we can accommodate one buyer-initiated change (a change not necessary as a result of an error in the proof that does not match the order request) without adding a design fee. Subsequent minor changes will be made at 10 each, significant reworks (redesign/complete changes of major sign elements, or an attempt to see several sign designs) are 40.

Absolutely! You're not at all bound to what you see on the site - the only limitations are your imagination, and what can be accomplished with the tools we have (LOTS) and the laws of physics. We do tons of custom work for customers who reach out to us with an idea that we turn into a 3D sign (unless we enter into an NDA - which we generally don't - all designs, irrespective of provenance, once made by us, become the sole IP of 360 Promotion).

Sure can. We have over six thousand, so it makes sense that you may not see a font outside of what our experience has shown to be common use. We're happy to use a font you *specify* - we won't go searching for a font that "looks like" a certain style. If we have the font, aces. If we don't and it's open source, we'll get it. If we don't have it and it's only available for purchase, either you can buy it, we can buy it and bill you for it, we can do a top-result search for non-premium substitutes, or you can pick an alternative. There's no charge for a font change (aside the purchasing price mentioned heretofore), but repeated design changes to see how various fonts look will incur a fee (see Do You Provide Proofs above).

We're happy to personalize your sign colors to match your scheme, but as with the font, there are some caveats. For a no-cost switch, it needs to be something we have on hand. We typically have a bunch of the common colors, but there's no guarantee, and a replacement can is around 5 bucks in most cases. The color needs to be commercially available if we're going to go get it. If it isn't, we can have it mixed, but you'll need to provide the Pantone / CMYK color for the mixer and either pay for it directly or, if we buy it, have made reimbursement to us prior to any work being done.

In a word, probably. Many minor changes to signs can be done without a fee or at negligible expense. Novel signage and radical departures from existing design features on existing signs will incur a design fee starting at $40 - exact cost dependent upon the scope and scale of the project.

Sure. We accept Venmo, CashApp, several alt currencies, barter, and can send you an invoice. In any of these instances, work will not proceed until payment in full has been verified.

The simplest way to accomplish this is to contact us and we'll get your quantity order set up.

We've shipped thousands of packages around the world, and in all of those only 5 have been broken in a way that warranted action on our part. Here's what you need to know about that process. DO NOT throw away the box or any of the packaging; we will need pictures of the box from all sides. We will happily make a replacement in those cases but will probably ask you to cover freight for the replacement unless it's evident that something we did led to the disaster. I don't have a good example of what that would look like as it's never happened - things don't leave here broken.

We don't have any separate shipping charges for orders; that cost is already built into the price. We also don't charge any handling fees - no surprises to you. That said, services such as expedited shipping or special handling (signature service, etc.) will be billed at the calculated rate by the carrier.

As a rule, no. Most of our orders go out within a week in any case, but if an emergency exists, give us a call and we'll see what we can do. Bear in mind that it won't be inexpensive.

It's difficult to prove a negative, so if the tracking shows that it was delivered and you didn't get it, the best option is to contact the carrier to open a dispute. While we care about your satisfaction, we're simply too busy to run these cases to ground for you. Once the carrier makes a determination, let us know and we'll work together on a resolution. In most instances, we absorb the cost of replacing the sign, but require you to cover the cost of shipping it to you.